FAQ

What do you sell?

We sell jewelry, accessories and decor items. All of our products are handmade. 

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How long does it take to ship my order?
All orders are prepared and shipped within 3–5 business days.

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Do you offer free shipping?
Yes — we offer free shipping on orders over 3000 TL. Shipping costs for other orders are calculated at checkout.

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Which carriers do you use?
Orders within Türkiye are shipped via Yurtiçi Kargo, and international orders are shipped via PTT Kargo.

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Will I receive a tracking number?
Yes — once your order is shipped, you’ll receive a tracking number along with a link to follow your package.

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Do you ship internationally?
Yes, we ship worldwide. Please note that customs fees or taxes may apply depending on your country.

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Can I return or exchange my order?
We do not accept returns or exchanges on jewelry due to the nature of the product.
For accessories and decor items, returns are accepted within 14 days of delivery. Return shipping costs are the responsibility of the customer. Refunds are issued after the item is received and evaluated.

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What if there’s an issue with my order?
If something isn’t right, please reach out — we’ll always do our best to make it right.

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What payment methods are accepted?

You can pay securely with a debit or credit card through Iyzico.

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Are your products ready stock or made to order?

Our pieces are available as both ready stock and made-to-order, depending on your request. Made-to-order items may require additional processing time or be subject to a waitlist during high-demand periods.We regularly release product drops and restock our collections. Follow us on Instagram @daphnesco for the latest updates, restocks, and upcoming drop announcements.

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How can I contact you?
You can reach us at [your email] or via Instagram @daphnesco. We aim to respond within 1–2 business days.

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Are your pieces handmade?
Yes — each piece is handcrafted in small batches, making every item slightly unique.​​​​​